Support Specialist

• Provide top-tier user support for both free and premium subscribers across web and mobile platforms.
• Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.
• Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.
• Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.
• Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
• Use your understanding of global financial markets to provide insightful support tailored to user needs.

• At least 2+ years of experience in customer support, preferably within the financial sector.
• Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.
• A proven track record of delivering exceptional support, emphasizing VIP or premium-tier service.
• Fluency in English (written and verbal) with excellent communication skills.
• Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.
• Familiarity with website management and customer service best practices.
• High motivation, a proactive problem-solving mindset, and an eye for detail.
• Desire to learn and implement new tools like AI driven solution into your work
• Preferred experience in financial website management or closely related fields.
• Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.

• A chance to join one of the leading financial markets platforms worldwide.
• Challenging assignments in a fast-paced, international environment.
• Excellent benefits and a high-energy working atmosphere.
• Opportunities for professional growth, creativity, and proactive contributions.
• A supportive team culture that values initiative, attention to detail, and collaboration.

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