Customer Support Specialist

Art2Hire

  • Львов
  • Постоянная работа
  • Полная занятость
  • 2 д. назад
Our client, a leading iGaming company specializing in multilingual customer care with a strong focus on sales, conversion, and customer reactivation, is expanding its team in Lviv, Ukraine. The company operates globally in licensed markets, primarily serving clients in Europe, Canada, and Australia.We are looking for Customer Support Specialists to join the team. Whether you are just starting your career or already have solid experience in iGaming, this is an excellent opportunity to grow in a dynamic and international environment.The positions are available in remote, hybrid, or office-based formats (Lviv, Ukraine).Responsibilities * Provide exceptional customer support via live chat, email, and other channels
  • Troubleshoot and resolve customer issues, ensuring a seamless gaming experience
  • Build and maintain strong relationships with customers, including VIP players
  • Supervise or mentor team members (for mid-to-senior level roles)
  • Ensure smooth shift operations and maintain service quality standards
  • Contribute to sales and customer reactivation initiatives where required
Requirements * Proficiency in English (Upper-Intermediate or higher).
  • Customer-oriented mindset with excellent communication and problem-solving skills.
  • Ability to work under pressure and multitask effectively.
  • Flexibility to work in shifts.
  • Interest or previous experience in the iGaming industry, with a willingness to learn and grow.
  • Team player, reliable, and adaptable to international work environments.
Would Be a Plus: * Prior experience in the iGaming industry (Support, VIP Manager, Shift Supervisor, Sales, etc.).
  • Knowledge of SoftSwiss or TMA platforms.
  • Fluency in either languages:
  • German (VIP Manager role).
  • Greek (Customer Support role).
  • Ukrainian (highly preferred across positions).
  • Understanding of bonus systems, KYC/verification flows, and payment processes.
  • Proven experience managing or mentoring teams in customer support.
The Company Offers:
  • Remote work. In case you are Lviv-based, the ability to attend the office (which is absolutely pet-friendly).
  • Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
  • Diverse paid time off
  • Presents and bonuses from the company.

Rabota