Client Service Specialist

Киев
Постоянная работа
Полная занятость

1 д. назад

Company DescriptionAs an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.Job DescriptionResponsibilities:

Act as strategic partner to our clients
Being an expert in your market sector
Being an innovation agent. Drive change for faster reaction to changing market requirement.

As a Consultant CSM you will have following key accountabilities:External:

Become a market expert in one or more categories / industry segments
Deliver insightful presentations and actionable recommendations to our clients
Drive adoption (i.e. activation, reactivation and engagement) of NIQ platform within client organization by demonstrating clear ROI to client
Drive gfk platform usage in the client organization
Educates customers about the most relevant features/functionalities for their specific business needs
Ensures effective and efficient client training and onboarding of new customers
Finds and builds, new user base for NIQ offerings
Identify leads for cross sell and upsell opportunities with the client

Internal:

Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
Collect and provide feedback to product teams on functionality, features etc. of platform as well as to ops and other teams on non-platform issues to drive better client experience
Collaborate with account management at the pre-sales and renewal stages
Collaborate with other business unit teams to identify opportunities for strategic assignments
Coordinate internal client services nationally

In other words: You will make the difference by being the face of our company and its digital solutions!Here is what we are looking for additionally:

Ukraine speaker with very good English language skills
Suitable for fresh graduates with some at least part-time working experience
Interest for durable consumer goods product categories and markets
Strong presentation and communication skills, client-centric approach
Proactive and consistent engagement with multi-disciplined teams
Co-ordination and decision making of how to achieve client outcomes and organization goals
Driving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influences
Passion, dedication, and commitment
Creativity and the ability to address real-world business problems analytically
Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.#LI-SG1Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!#LI-PP1Additional InformationOur Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

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