Sales Quality Control Specialist (English + French)
iDeals
- Украина
- Постоянная работа
- Полная занятость
- Assess Sales Agents' client communication and compliance with internal guidelines and metrics for quality
- Generate reports and offer feedback based on quality check results
- Constantly refine Quality Control processes and procedures to increase the quality of sales activities
- Collaborate with Managers to identify essential learning and training needs for Sales Agents' productivity
- Monitor emerging sales and business trends for potential implementation to enhance sales workflows and results
- Strong proficiency in English and French (B2-C2 level)
- 1.5+ years of international Sales experience
- Expertise in Sales processes, including familiarity with key stages, goals, metrics, and effectiveness indicators
- Advanced proficiency in Google Sheets, Docs, Slides, Forms, and CRM
- Strong critical thinking and systematic work approach with a commitment to quality
- Excellent verbal, written, and interpersonal communication skills
- High learning agility, ability to prioritize tasks effectively and adapt well to change
- Background in Quality Control in Sales, Back Office, Billing, or Database Administration
- Remote-first model with teams distributed globally
- Home office set up budget
- High-end laptop, monitor, and any additional IT equipment needed
- Reimbursement of co-working space expenses
- Medical insurance with flexible coverage
- Compensation for sports, yoga, mental, and other health and wellness-related activities
- Reimbursement of participation in sports competitions
- 20 business days of paid time off per year
- Unlimited health-related time off
- Individual Development Plan based on your career interests
- Unlimited budget for learning and development activities
- Professional and self-development books and subscriptions compensation
- Sponsorship of conferences and meetups attendance
- iDeals' support of your passion as a speaker or writer
- Internal growth and internal mobility policies
- Offline team-building events
- Budget for local gatherings in global locations
- Generous internal referral program
- iDeals Surprise Boxes