MEAL Assistant
International Rescue Committee
- Украина
- Контрактная работа
- Полная занятость
- Collect client feedback through various channels that IRC maintains, including hotline, suggestion boxes, email, in person through field visits or focus group discussions, etc.
- Receive, record, and classify feedback based on the IRC SOP; update the Feedback Registry on everyday basis and timely refer cases to relevant Sector Focal Points, Safeguarding team, and/or other departments if needed.
- Support the Senior CRA Officer with closing the loop for all feedback cases by maintaining close communication and collaboration with the Sector Focal Points.
- Prepare and conduct field visits in order to promote Client Feedback Mechanism at IRC, including preparation of paper-based data collection tools, promotional materials, etc.
- Facilitate the establishment of feasible feedback channel and routine follow-up for its functionality.
- Aggregate and dis-aggregate client feedback (according to gender, age, status, sector, risk-level and other client appropriate dis-aggregation).
- Together with the Senior CRA officer present statistics on feedback received and feedback content in clear formats to highlight feedback trends to the program team.
- Support the Senior CRA Officer in analyzing key themes, challenges, and opportunities for program improvement.
- Support the Senior MEAL Officers and MEAL Manager in the implementation of ongoing monitoring and evaluation activities, including field-level data collection, analysis, and reporting.
- Assist in the aggregation and disaggregation of program implementation data to ensure accurate and timely updates to the client tracker and the Indicator Performance Tracking Table (IPTT).
- Bachelor's degree is preferred with relevant specialization in Social Work, Human Rights, International Law, Social Science, Development studies, or in any other relevant discipline.
- Minimum of 1 year of experience in Client Responsiveness and Accountability (CRA) within the humanitarian and development sector.
- Experience in working on donor-funded, multi-sectoral projects or in roles focused on client feedback and accountability services.
- Previous experience in hotline operations, client feedback collection, or academic coursework in monitoring and evaluation, research methods, and quantitative or qualitative analysis.
- Experience in working with communities, and individuals from diverse backgrounds.
- Proven ability to operate effectively in complex work environments, manage competing priorities, and set clear goals.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Word and Excel; experience with Zendesk, Jira or similar CRM platforms is an asset.
- Fluency in Ukrainian; English (B1 level).
External: Current and potential IRC clients.WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION
- Travel to other locations is needed up to 30% of the time (discussed on a case-by-case basis)
- The organization cares about staff and provides flexible working options (start early-finish early, start later-finish later, remote work)
- Staff can ask for accommodation in the workplace. Specific requests can be discussed with HR.
- Competitive salary
- Purposeful job and development opportunities
- English classes and unlimited online training courses
- Life Insurance
- Medical insurance for staff and family members
- Free psychological support to employees and their family members
- 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
- Up to 10 days of paid medical leave