VIP Manager

ProWinSolution

Киев
Постоянная работа
Полная занятость

28 д. назад

We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at the SiGMA Awards. We are currently continuing to develop actively and are recruiting for the positions VIP Manager.The ideal candidate will have experience in the industry, be organized and motivated, and we guarantee a pleasant atmosphere with opportunities for growth.What you need to do:1. Management of VIP portfolio of clients.2. Building and maintaining long-term personalized relationships with key players.3. Regular interaction with clients (e-mail, messengers, etc.).4. Increasing customer loyalty and retention.5. Control of “red flags” - timely response to signs of decreased customer activity and/or logic of their behavior.6. Identifying growth potential (Upsell) or risk of leaving (Retention Alert).7. Working with CRM and reporting.8. Compiling regular reports on customer activity.9. Participation in the development of VIP-campaigns and loyalty programs.What hard skills do you need to have:1. experience of working at the position of VIP / Retention / Account Manager in iGaming from 1 year2. Understanding of VIP user experience (motivation, triggers, activity cycle)3. Excellent communication skills, including written communication skills4. Confident user of CRM5.Ability to analyze player behavior and build hypotheses based on data6. Literate English (verbal and written) - B2+ level (used in work on a daily basis)7. Good understanding of sports betting: types of bets, odds, live betting, sports (especially soccer, tennis, basketball, hockey).8. Knowledge of popular casino games and providers: slots, live-casino.9. Ability to explain or suggest a relevant game/event to suit the interests of a particular player.10. Understanding of promotional mechanics: which bonuses work on which segments (freespins, matched bonus, reload, etc.).What soft skills are needed:

Communication Skills: Ability to clearly convey information and ideas.
Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
Adaptability: Flexibility in responding to changing conditions and willingness to learn new skills.
Teamwork.
Time Management.
Critical Thinking.

What do we offer? * Remote work.

Flexible working hours.
Competitive salary paid on time.
Friendly and proactive team.
No bureaucracy, unnecessary reports, or calls.
20 days of paid leave, 5 sick leave and holidays are days off.

What are the stages of selection?
Stage 1: interview with a recruiter.
Stage 2: interview with the hiring manager.
Stage 3: job offer!

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