Customer Success Payment Officer

• Work 12-hour shifts (day and night), with a schedule that you choose yourself
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request
• Strict adherence to regulations
• Reporting bugs and problems with payment systems
• Communication with departments to resolve problems
• Sending emails when withdrawal is delayed, checking balances on payment systems
• Communication with payment providers, resolving transaction nuances
• Help in solving problems that users may encounter

• 1+ years of working experience in this field
• Understanding the role of customer success manager on a project
• Analytical skill set
• Knowledge of fraud cases, i-gaming regulations, gamers behavior
• Fluent English level (C1-C2)
• Knowledge and understanding of the i-gaming sphere and payment systems

• We are global, we don't stick to office or remote options only
• We trust and value each other and provide unlimited vacation days and sick-leaves
• We encourage growth and cover 50% of learning expenses
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact

Rabota