Customer Success Manager
- Украина
- Постоянная работа
- Полная занятость
- Customer Success Manager
We're building the next generation of HR - a powerful, all-in-one platform that transforms how companies attract, manage, and grow talent. From onboarding to performance, we make the employee journey smoother, smarter, and more connected.Join a team that's not just shaping better workplaces - we're creating a global movement around empowering people at work.At PeopleForce, we empower over 1,500+ customers worldwide to automate HR processes and build high-performance cultures. We are customer-obsessed - everything we do is focused on delivering measurable results that make our clients happy and successful.Our platform simplifies the entire employee journey - from recruitment to performance management - helping HR teams work smarter, not harder.Role overview: As a Customer Success Manager, you will own the full customer lifecycle - from handover after the sales process to retention and growth. You will act as a trusted partner, ensuring smooth launches, strong adoption, and long-term satisfaction.
Your mission is to help customers maximize value from PeopleForce, orchestrate launch teams, and grow product penetration across their HR processes.What you will do:
- Portfolio ownership: Manage a portfolio of customers, analyzing data to identify risks and opportunities.
- Lifecycle management: Drive customer success from decision-making through onboarding, adoption, and renewal.
- Launch planning: Review handover data from Sales, approve readiness, and create launch plans tailored to each customer.
- Cross-team orchestration: Gather and coordinate launch teams, track task statuses, and ensure smooth delivery.
- Customer health monitoring: Track metrics (active users, automated processes, request volume) and intervene proactively.
- Relationship building: Hold regular check-ins, business reviews, and high-touch on-site visits to strengthen partnerships.
- Upsell/cross-sell opportunities: Identify ways to expand product usage across customer processes.
- Customer engagement: Run quarterly webinars and workshops to drive product awareness and brand trust.
- Customer advocacy: Improve NPS and overall satisfaction by addressing pain points and ensuring value delivery.
- Experience: 1-4 years in Customer Success, Account Management, or HR Operations (SaaS experience is a plus but not mandatory).
- HR background: Familiarity with HRM processes or similar business operations is a strong advantage.
- Languages: Ukrainian (C1) and English (B2+) required; Spanish or Polish is a plus.
- Skills & mindset:
- Strong relationship-building and communication skills.
- Proactive, solution-oriented, and comfortable managing both big-picture and details.
- Confident in running demos, workshops, and presentations.
- Analytical, able to translate customer data into actionable insights.
- Tools: Experience with CRM (HubSpot or similar) and Google Workspace.
- 100% remote role with flexible schedule (Mon-Fri).
- Insurance coverage after 6 months.
- Paid 20 days of annual leave and 10 days of sick leave.
- Work in a fast-growing B2B SaaS HR tech company with ambitious goals.
- Opportunities for skill development and career advancement.