Field Support Engineer

Intelic

  • Украина
  • Постоянная работа
  • Полная занятость
  • 27 д. назад
Location: Ukraine (with frequent travel)Employment type: Full-time, flexible scheduleReports to: Customer Success LeadMissionEnsure the reliable deployment, integration, and frontline support of Intelic's solutions in Ukraine. Enable military end-users and partners to operate effectively by serving as the critical technical link between the field and the development team in the Netherlands.Key Responsibilities
  • Provide Level 1 technical support to partners and end-users (hardware/software issues, deployment support).
  • Deploy and integrate Intelic's solutions on-site (no coding required).
  • Configure local systems and networks to ensure smooth integration.
  • Support onboarding and (limited) field training of end-users and partners (train-the-trainer model).
  • Conduct field testing and quality assurance together with military and technical partners.
  • Document issues, fixes, and field learnings for internal feedback and improvement loops.
  • Act as a local extension of the Netherlands-based development and customer success teams.
  • Coordinate and report progress across key checkpoints (e.g., testing, deployments).
  • Stay in regular communication with headquarters, providing timely updates.
Requirements
  • Ukrainian citizenship or legal right to work in Ukraine.
  • Technical education (engineering, IT, telecommunications, etc.).
  • Strong troubleshooting experience with radios, networks and deployment issues.
  • Proven experience working with UxV's.
  • High motivation and willingness to learn new technologies.
  • Willingness to work in conflict zones and under dynamic field conditions.
  • Readiness for irregular working hours, including possible weekend duties.
  • Ability to work independently and maintain composure under pressure.
  • Strong problem-solving mindset and hands-on technical skills.
  • Valid driving license (category B).
Preferred Qualifications
  • Fluent in the Ukrainian language.
  • English proficiency (written and spoken) at an intermediate to proficient level.
  • Prior experience in the defense sector, humanitarian missions, or field operations.
  • Familiarity with GIS tools, telemetry systems, or network troubleshooting.
  • Knowledge of Linux, embedded systems, or remote hardware management.
  • Prior collaboration with NGOs, military units, or international partners.
Conditions
  • Flexible, non-standard work schedule depending on mission needs.
  • Travel across regions of Ukraine expected; transportation expenses covered.
  • Work equipment provided (laptop, drone gear, field devices).
  • Coordination with local hotel stays and logistics during multi-day deployments.
  • Compensation competitive and aligned with field risk exposure and skills.

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