About the ClientOur client is a fast-growing company in the crypto & fiat space, developing innovative financial solutions. The primary mission is to build a C2B platform for cross-border crypto and fiat transactions.Role OverviewThis is a hands-on communication & coordination role. You’ll be the first point of contact with B2B clients (crypto/fiat businesses), responding to inquiries and making sure each request is routed to the right team member efficiently. You’re not just answering questions — you're helping financial transactions move forward between companies.Key ResponsibilitiesMonitor incoming requests in internal chat channels (Telegram, Slack, etc.).Communicate with clients — clarify their needs, confirm transaction details.Route tasks to the appropriate internal team (compliance, tech, etc.).Ensure client issues are followed up and closed.Keep records of conversations and outcomes in a CRM or spreadsheet.Support operational improvements over time (better routing, faster handling).RequirementsExperience: 1-3 years in fintech, payments, or crypto.Has worked in a support, operations, or account management role.Speaks Russian and English fluently.Understanding of processing financial transactions (crypto/fiat is a big plus).Key Soft SkillsSuper responsive and detail-oriented.Can navigate messy or chaotic systems and stay calm.Self-sufficient and proactive — no need for hand-holding.Organized, calm under pressure, and able to handle multiple tasks at once.What We OfferCompetitive salary.Fully remote (within EU or Asia time zones).Professional growth opportunities, training, and mentorship.Evotym is dedicated to building exceptional teams for growing companies.As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.Join us and be part of a dynamic team and make an impact in the fintech industry.
