Our client is a fast-scaling e-commerce brand that has rapidly become a market leader in the outdoor living space. Since launching in 2022, they’ve doubled revenue year over year and are now on pace for mid-8-figure sales by 2026—with nine figures in sight.We’re looking for a Fulfillment & Inventory Manager to own and optimize daily fulfillment operations — from inventory accuracy and delivery performance to vendor management and SOP improvement. You’ll be the go-to person for keeping things running smoothly, especially when it comes to large-item or palletized shipments.What You’ll DoResolve delivery exceptions and fulfillment issues across multiple DCsReconcile inventory mismatches and ensure data integrity across systemsManage distribution center relationships and hold partners accountableImprove shipping, returns, and part workflows through SOP and process updatesCoordinate cross-functionally with customer support, purchasing, and systems teamsTrack and report on key metrics: SLA adherence, error rates, returns, and part accuracyCoach and support junior fulfillment team membersWhat You Bring3–5 years of experience in eCommerce or 3PL fulfillment/logisticsExperience with large or bulky items (furniture, outdoor goods, appliances, etc.)Familiarity with Shopify, Airtable, Excel (or similar tools)Strong communication and follow-through with vendors and internal teamsExcellent under pressure, calm and methodical when solving problemsAble to dig into root causes and propose process improvementsComfortable building new systems while handling daily executionPreferred BackgroundWorked directly inside or closely with a DC — understands pick/pack/shipManaged outbound flows, LTL shipments, or coordinated delivery SLAsExposure to parts and returns workflowsComes from a growing eCommerce brand, 3PL, or logistics-heavy retailerThis role is a great fit for someone who thrives in fast-moving environments, wants ownership over fulfillment ops, and enjoys creating structure out of complexity.
