About UsScaleo is a fast-growing SaaS company on a mission to build the best affiliate marketing software on the market. Our platform powers affiliate programs for clients across Europe, the UK, the US, Asia, and Australia, processing millions of daily requests and trusted by thousands of users.We were recognized as a High Performer by G2 (Summer 2024) and we're just getting started. If you're passionate about great software, fast-paced teams, and helping customers succeed - we'd love to meet you.About the RoleWe're looking for a Support Specialist (L1) to join our Customer Support team. You'll be the first line of defense, helping users via live chat, email, and tickets — solving issues, answering questions, and making sure users have a smooth and successful experience with Scaleo.This role is ideal for someone with a technical mindset, experience in B2B SaaS support, and a genuine desire to help customers - even when things get a bit tricky.What You'll Be DoingHandle L1 support requests (live chat, email, and ticket queue)Troubleshoot browser-based and integration issues using console/network logs, Postman, etc.Escalate bugs or complex issues to L2 Support or QA with clear documentationUpdate internal knowledge base and contribute to product documentationBecome an expert on Scaleo's platform and domain-specific tools like tracking links, postbacks, and event attributionWork closely with Product, Engineering, and Customer Success to ensure a great customer experienceWhat We're Looking ForMust-Haves:2+ years of L1 or L1/L2 experience in a B2B SaaS environmentStrong familiarity with tools like Intercom, JIRA, Confluence, NotionAbility to reproduce issues, log findings, and communicate technical steps clearlyComfortable with basics of HTTP, DNS, cookies, JSON, APIs (Postman or curl)Excellent written and spoken EnglishCustomer-first mindset with active listening, clear writing, and patienceNice-to-Haves:Experience with affiliate marketing, iGaming, or affiliate tracking platformsAdditional languages (Spanish, Portuguese) are a plusWhy You'll Love Working at ScaleoRemote-first teamA collaborative culture that values autonomy and initiativeFast-moving product that's solving real customer problemsSmall team, big impact - your work will be seen and appreciated