CRM administrator

Киев
Постоянная работа
Полная занятость

14 ч. назад

750 million. That's how many lives our products touch. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks. And where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.Currently, we are looking for CRM Administrator for further development and support of our activities in UkraineLocation: KyivResponsibilities

Ensure solid CRM usage for all Innovative Medicines (IM) customer-facing roles (including Medical) and embed a CRM training plan aimed at improving skills of customer facing associates
Collaborate with Commercial, Business Excellence & Execution (BE&E) and Medical teams to ensure Consent data management, data monitoring (including open text fields), Segmentation & Targeting process, Multi-Channel Cycle Plan (MCCP) preparation and submission, SFE and engagement KPI analysis and regular reporting of all activities in CRM system
Act as a Single Point of Contact and perform advanced administrative tasks according OnCore guidelines such as (but not limited to): User Management, Territory Management, Report Definitions, Product Management, Master Data Management
Proactively work with IM teams to optimize their use of the CRM system providing constant support to improve quality of country master data for OnCore
Act as a key point of contact for all users for CRM system troubleshooting or other errors
Ensure proper and timely CRM onboarding for incoming Medical and Commercial employees
Provide ad-hoc CRM reports / technical CRM-related support to IM teams (including BE&E) according to demand
Support Voice of the Customer (VoC) and survey build-up and export in the system
Drive Healthcare Practitioner (HCP) registration on Novartis platforms and data cross-checks with data vendors
On time reporting of spontaneous adverse events (AE) reports and technical complaints for all Novartis products
Support ad hoc market reports and analytics

Requirements:

Student or recent graduate in IT, data analytics, statistics, management or similar
Very strong analytical skills and digital affinity
Ability to efficiently work with large amounts of data
Expert user of Excel and other MS Office programs
Good understanding of user interfaces
Strong communication and presentation skills, willingness to upskill others and ability to distill and clearly communicate insights from complex sets of data
Strong drive for superior results and process improvement

You will receive:

Competitive salary and bonus levels;
Medical and life insurance;
Variety of knowledge sharing and training opportunities;
Work in an international innovative company;
Be part of a mission to reimagine medicine to improve and extend people's lives

We are Novartis. Join us and help reimagine medicine

Rabota

Откликнуться