Customer Care Agent (English and Spanish)

• Fluent level of English, Ukrainian.
• Upper-Intermediate or Advanced level of second language Spanish is required;
• Previous working experience in customer support is a plus;
• Microsoft Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• Keep a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams when needed;
• Notify Leads when a recurrent problem appears, to prevent further cases;
• Be able to identify problems and create new templates for recurrent ones.

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

Rabota