Customer Operations Specialist
- Киев
- Постоянная работа
- Полная занятость
- Ensure proper order acquisition control (monitoring, contact with customer, leadership engagement if needed).
- Ensure proper truck sizing as per customer contract/alignment and according to Trade Terms conditions (request additional orders from the customer if needed).
- Manage price discrepancies in customer’s orders (investigation, proper communication, and solution with customer, Sales, Billing Accuracy SPOC).
- Effective communication with Service Operation Team and customer regarding order changes, corrections and issue solving.
- Deal with the issues arising from stock unavailability (if needed: in cooperation with customer and other functions)
- Support P&G drive to be #1 Supplier by responding to customer specific needs and requirements (reports, estimated availability dates, etc.) in timely manner
- Contribute in reaching CSO KPI’s targets (proper analysis, root causing, action plan proposal if needed):
- Coordinate / support customers related logistics project internally (SO, supply planning, logistics, plants etc.) and externally (customers).
- Opportunity to work in a dynamic and respectful work environment. We live our Purpose, Values, and Principles daily. We value every individual and encourage initiatives promoting agility and work/life balance.
- Continuous coaching & mentorship. We are passionate about our work. We will make sure you receive both formal training and as regular mentorship from your manager and others.
- Competitive salary and benefits program. Regular salary revisions and possible promotions - all in line with your results, performance and potential.
- Proficient English and Ukrainian (written and spoken).
- Intermediate level skills in Microsoft Office Suite.
- Analytical skills: to be able to handle and draw conclusions from complex data.
- Good communication skills.
- Relevant experience in Customer Service.
- Ability to recognize the most important issues, and address them immediately, prioritize according to business need.
- Overcoming obstacles by taking/proposing proper actions, involving other to overcome barriers.
- Ability to work independently, without supervision.