Account Manager/Technical Support в FAVBET Tech, Київ, віддалено
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/ /3 вересня 2025Account Manager/Technical SupportКиїв, віддаленоFAVBET Tech develops software that is used by millions of players around the world for the international company FAVBETEntertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.
Main areas of work:
- Betting/Gambling Platform Software Development - software development that is easy to use and personalized for each customer.
- Highload Development - development of highly loaded services and systems.
- CRM System Development - development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
- Big Data - development of complex systems for processing and analysis of big data.
- Cloud Services - we use cloud technologies for scaling and business efficiency.
- Act as Technical Account Manager for managing different types of requests for the account.
- Initiating meetings to investigate different issues and coordinating resolution for various escalations.
- Collaborate closely with Support, Product, and Development teams
- Be responsible for communication with external providers/partners for third-party service integrations.
- Provide clear updates regarding the statuses of open requests, gather and build reports/dashboards that describe all activities
- Collecting, clarifying, and structuring new requests
- Help to solve ASAP issues from customers.
- 1-2 years of experience, such as Account Manager, QA, Support engineer, Business Analyst within an IT company.
- 1+ year of experience delivering presentations and status updates - independently preparing reports, summaries, and facilitating client meetings.
- Hands-on experience with Jira (task creation and reporting) - at least 6 months.
- Experience working with back-office services - minimum 6 months.
- Technical documentation management skills - 1 year of experience maintaining structured and versioned documentation.
- Experience in incident handling is a plus, but not a mandatory requirement.
- Experience in managing relationships with customers.
- Proactive and customer-oriented mindset with a strong sense of ownership and accountability.
- Explain difficult things by simple wordsent types of requests for the account.
- Initiating meetings to investigate different issues and coordinating resolution for various escalations.
- Collaborate closely with Support, Product, and Development teams
- Be responsible for communication with external providers/partners for third-party service integrations.
- Provide clear updates regarding the statuses of open requests, gather and build reports/dashboards that describe all activities
- Collecting, clarifying, and structuring new requests
- Help to solve ASAP issues from customers.
- 30 days off per year (vacation and sick days) - we value rest and recreation. We also comply with the national holidays.
- Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership.
- Remote work: after Ukraine wins the war - our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station).
- Flexible work schedule - we expect a full-time commitment, but do not track your working hours.
- Flat hierarchy without micromanagement - our doors are open, and all teammates are approachable.
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