CRM Retention Manager

• 2+ years of experience in a Retention/CRM Manager role within the iGaming industry;
• English - Intermediate+ (upper level will be an advantage);
• Strong data analysis skills, ability to formulate hypotheses, and evaluate results;
• Excellent understanding of the specifics of gambling: engagement mechanics, player motivation, and regulatory constraints.

• Develop and execute retention strategies across Tier 1 markets;
• Optimize user lifecycle communications: onboarding, reactivation, loyalty, and churn prevention;
• Launch A/B test and find the best offers and triggers for users;
• Monitor and improve core retention metrics (Retention Rate, ARPU, ARPC);
• Collaboration with other teams (Product, CM, Support, Creative) to comprehensively implement tools;
• Ongoing competitor and industry trend monitoring in the online casino space.

• 73 great team members;
• Mutual respect and open feedback;
• Projected career growth;
• We have our own volunteer movement, which is aimed at supporting the Armed Forces and war victims;
• Everyone's opinion is important to us, that's why we have regular group and one-on-one meetings, distance is not a problem for us;
• In our Kingdom, everyone is concerned about moral and physical health, so we cover expenses for sports and medicine;
• We are for initiative and development, so we create an individual development plan for everyone and compensate for training costs;
• 20 working days of paid vacation per year, timely payment of severance pay, sick leave.

Rabota