Account Manager (OBRIO)
Genesis
- Киев
- Постоянная работа
- Полная занятость
We are developing - the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.Our mission is to make people happier by improving the quality of their relationships.Here are some details we would like to share with you:
- OBRIO - a Forbes-recognized lovemark brand with the highest eNPS;
- Users from 50+ countries;
- 4.8 - our average AppStore rating (with more than 215 thousand ratings;
- OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as
- Enhance trust and loyalty among premium users by providing exclusive and recognized support;
- Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment;
- Provide both reactive and proactive assistance, ensuring personalized communication with premium clients;
- Increase customer lifetime value by contributing to higher retention rates;
- Play an active role in product and supply processes improvement based on feedback from premium clients.
- At least 2 years on Customer Support Agent, Account Manager, Customer Success, Premium (VIP) support positions;
- Proficient in English (B2+ level, both written and oral);
- Experience in CRM and Zendesk platforms;
- Customer data analysis skills;
- Empathy towards customer needs and concerns;
- Strong communication skills, both written and verbal;
- Critical thinking to address complex customer issues;
- Effective time-management skills to handle multiple tasks.
- Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you'll have the chance to unleash your own ambitions and achieve your career dreams.
- Innovate and Be Creative: We embrace innovation and creativity at OBRIO, and we encourage our team members to bring their unique ideas to the table. You'll have the chance to explore new solutions and make a real impact on our company's success.
- Here you'll be part of a strong family, surrounded by people ready to support you, who share your interests and contribute to your development. At OBRIO, we love our colleagues, spend time together outside of work, and are happy to invite our friends into the company.
- At OBRIO, we've gathered influential experts, all of whom are open to sharing their knowledge and ready to help solve issues based on their experience. This is the company where you can quickly reach your potential and advance your career.
- Benefit from the flexibility to work from anywhere in the world;
- Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!
- Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
- Don't worry about getting the right equipment, we've got you covered if necessary;
- Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
- Keep learning with our extensive corporate library, internal online meetings, and lectures;
- Grow your skills with our training compensation program;
- Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
- Have fun with our online events and team-building activities!