Full-time on site or remoteAre you passionate about Communication and Social Media? Nestle Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestle colleagues across the globe and grow your career within the biggest company in the FMCG industry. We're proud to be an active equal opportunity employer to enhance diversity & inclusion in our company.You are:A digital enthusiast with knowledge and strong interest in online environment (eRetail platforms, Social Media, Forums, etc.)A professional with great analytical skills;Confident user of MS Excel, MS Power Point;An expert with the ability to deliver detail reporting;Confident in English on Intermediate/Upper intermediate level (both written and verbal);German language on Upper-Intermediate level;A great communicator and a team player.With you we will:Monitor of owned Nestle online channels and engage with consumers using appropriate tone-of-voice depending on the channel. Send posts to the market, post responses to questions, complains and inquiries;Timely response to consumer inquiries via written channels (e-mail, Contact us forms), Social Media channels and phone line;Provide required information using available resources;Follow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesProvide required information using available resources;Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answerParticipate in KPIs trends, root cause analysis of mistakes/errors and problem-solving;Gather consumers' feedback and complete a FAQ database and a knowledge-based documentsEnsure the availability of updated Standards due to legal and process changes and Nestle Best Practices.Align on strategy and Brand updates with stakeholders regarding processing of consumer requests on regular online meetings;Ensure Nestle CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely mannerWork model - Sun-Thu 11:00-20:00What`s in it for you:Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;Official employment;Personal & Professional development opportunitiesInternational environment and diverse teamRelocation package or possibility of distance workHow we will proceed:You send us your CV ? We contact relevant applicants ? Interview with a Recruiter ? Interview with Hiring Team ? Job Offer communication to the Finalist ? First working daySounds exciting? Apply now!
