Trainee Technical Support

• Basic understanding of HTTP/HTTPS protocols and REST API principles;
• Ability to read and interpret JSON/XML data structures;
• Strong analytical thinking and structured problem-solving approach;
• High attention to detail and ability to work with logs and technical data;
• English level A2-B1+ (ability to read documentation and communicate in writing);
• Willingness to work in a 24/7 rotating shift schedule;
• Good communication skills and ability to work effectively in a team environment.

• Handle incoming support requests from partners in a timely and professional manner;
• Analyze game rounds and verify bets, wins, and transactions according to internal procedures;
• Perform basic setup tasks (currencies, providers, configurations) following internal guidelines;
• Monitor system performance and promptly report identified issues;
• Work with logs to detect errors and inconsistencies;
• Use API tools (Postman/Swagger) to perform basic checks and validations;
• Communicate effectively with partners and internal teams;
• Escalate complex or critical issues to senior team members;
• Maintain accurate shift handover notes and update internal documentation.

• Experience with Postman, Swagger, or similar API testing tools;
• Basic knowledge of SQL and ability to run simple queries;
• Familiarity with monitoring and logging tools (Kibana, Grafana, etc.);
• Basic understanding of iGaming or online casino platforms and workflows.

• Medical insurance;
• Regular salary reviews and timely payments;
• Provision of necessary equipment for work as needed;
• Official employment as a private entrepreneur;
• Psychological support.

• Corporate English classes;
• Mentoring from experienced Team Leads;
• 50% reimbursement for courses/certifications/webinars, etc.;
• Development towards leadership positions within the company.

• Ability to work fully remotely;
• Vacation: 24 calendar days per year;
• Paid sick leave;
• Informal office meetings every month.

Rabota