VIP CRM Manager

• Launch internal VIP promo campaigns, tournaments, and loyalty programs.
• Collaborate with retention managers and VIP accounts to design personalized promo mechanics.
• Maintain the activity calendar and coordinate with designers, support, and the BI team.
• Monitor engagement, spend, and campaign performance.
• Keep a strong focus on creativity and stay one step ahead of competitors.
• Analyze ROI, prepare post-campaign reports, and improve approaches.

• Experience in B2C marketing, campaign management, or event organization (especially in e-commerce or event marketing).
• Understanding of retention marketing and client motivation patterns.
• Skills in creating event scenarios, segmentation, and personalization.
• Experience managing gifts and logistics, including client geography considerations.
• Independence, multitasking, and idea generation.
• Excel / Google Sheets: formulas, pivot tables, basic analytics (ROI, uplift, CPA).
• CRM systems: Customer.io, Optimove, Smartico, NetRefer - or others.
• Analytics tools: reading dashboards in Tableau, Looker, Power BI.
• Presentation tools: PowerPoint, Google Slides, Canva.
• Briefing designers and copywriters - from idea to final material.
• Experience with delivery services - will be a plus.

• Experience working with VIP clients.
• Understanding of client cycle terminology and logic (wagering, turnover, bonuses, retention phases).

• What we offer:
• Flexible schedule and remote format or offices in Warsaw/Kyiv - you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Rabota