Technical Support Specialist

CMK

  • Киев
  • Постоянная работа
  • Полная занятость
  • 14 д. назад
Опис вакансіїWe are looking for a full-time Сustomer Support staff member to participate in our project — an application for genealogy lovers.Requirements:
  • High level of English, B2 minimum
  • 1+ years of commercial experience in customer support, strong knowledge of various software
  • Practical experience with live chat support
  • High attention to detail, analytical mindset and logical thinking
  • Basic computer literacy and understanding of applications
  • Technical background
  • Familiarity with the software development process is a plus
Responsibilities:
  • Assisting customers with technical support inquiries
  • Collaborating with other Customer Support team members
  • Advocating for customer perspectives within the company
  • Analysing issues and coordinating with other departments to enhance products
  • Troubleshooting software issues and delivering solutions
  • We offer:
  • Full-time remote employment
  • Free medical insurance coverage and health program
  • Paid sick leave
  • 24 fully paid vacation days

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