Assistant HUB Manager

World of Seamen Group

  • Украина
  • Постоянная работа
  • Полная занятость
  • 1 мес. назад
DescriptionDepartment - Guest Services / HUBAccommodation - SharedContract duration - 7 monthsMain Function To assist the HUB Manager in overseeing all guest services at the HUB area, ensuring smooth operations and excellent guest satisfaction throughout the cruise. Responsible for managing guest inquiries, supporting embarkation and disembarkation procedures, and coordinating with other departments.Qualifications * Fluent in oral and written English (working & safety language of the Company)
  • Proven experience in guest services, front desk, or hospitality roles, preferably on cruise ships or in international environments
  • Strong communication, organizational, and problem-solving skills
  • Ability to work effectively under pressure and handle guest complaints diplomatically
  • Knowledge of IT systems used for guest management is an advantage
  • Team player with leadership potential
  • Basic Safety Training (BST) and other required certifications
MAIN RESPONSIBILITIES * Assist HUB Manager in daily operations of guest services at the HUB
  • Manage guest inquiries, complaints, and requests promptly and professionally
  • Support embarkation and disembarkation processes, ensuring a smooth guest flow
  • Coordinate with other departments to resolve guest issues efficiently
  • Train and supervise HUB staff as required
  • Maintain records and reports related to HUB operations
  • Ensure compliance with company policies, safety, and security procedures
  • Participate in emergency drills and safety briefings
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World of Seamen Group