Customer Service Specialist (German)

• Higher or secondary specialized education in the relevant field of training;
• At least 1 year of experience in customer service;
• Proficient user of Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of German at B2 level or higher;
• Communicative, polite, attentive to detail, stress-resistant.

• Maintaining written and verbal communication with customers in German, providing advice on issues and company services;
• Resolving and supporting customer complaints, providing feedback, involving other departments of the company group to resolve customer issues.
• Selecting, initiating the issuance of, and monitoring the receipt of gifts as part of the Sorry Program project / Issuing promo codes, initiating the review of claims decisions;
• Making calls to customers at the request of the company group (collecting information about new products and improving the quality of the company's work, etc.);
• Maintaining tasks and recording them in CRM (calls, letters, SMS, appeals).

• Everything is official - we provide social guarantees: paid sick leave, vacations, and business trips.
• We provide medical and life insurance for our employees.
• We provide equipment for comfortable and efficient work.
• Work where you feel comfortable - hybrid or fully remote.
• We care about your mental health - you can consult a corporate psychologist.
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

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