Tech Admin (Technical Support Specialist)

• Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges.
• Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently.
• Can independently troubleshoot technical issues and find proactive solutions to minimize disruptions.
• Are a team player who enjoys collaborating across departments to improve systems and workflows.
• Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.

• Provide technical setup and support by responding to inquiries across multiple platforms such as HubSpot, Aircall, Front, Stripe, and others.

• Manage the onboarding and offboarding processes for common roles within the company.
• Document processes, procedures, and standard operating workflows for future reference.
• Collaborate with cross-functional teams to understand technical needs and implement solutions that improve workflows and system efficiency.
• Assist with the selection and configuration of equipment and tools that support company processes.

• Proven experience in a technical support, systems administration, or similar role.

• Basic proficiency in HubSpot, Zapier, or any similar systems.
• Experience with any of the following tools is a plus: Twilio, Aircall, Front, Stripe, or Google Apps Script.
• Proficiency in English at a B2 level or higher.
• Strong learning agility and the ability to quickly pick up new tools and technologies.
• Excellent communication skills, both written and verbal, to explain complex technical concepts to non-technical teams.
• Attention to detail and strong documentation skills.

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.

• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

• Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity.
• Impactful Work: Contribute to a mission that is reshaping the future of online education.
• Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company.

ELVTR