Customer Support Representative (Junior)

JustMarkets Tech

Украина
Постоянная работа
Полная занятость

29 д. назад

Junior Customer Support Representative (Entry-Level)We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required - we provide training and support to help you succeed.In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.Responsibilities:

Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
Assist in resolving product or service-related issues by following clear processes and using internal tools
Work with client data to provide accurate answers and helpful suggestions
Handle client concerns with empathy and professionalism
Collaborate with teammates to achieve common goals and ensure smooth service delivery
Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

Any previous experience in customer service or support roles
Interest in fintech products or services

Requirements:

B2 level proficiency in written and spoken English
Basic computer literacy and ability to learn digital tools quickly
Strong communication and problem-solving skills
Attention to detail and good time management
Reliable internet connection suitable for remote work

We offer:

Compensation for private entrepreneur tax expenses in Ukraine
Support with setting up and maintaining private entrepreneur status
8 paid sick leave days per year
160 paid vacation hours per year
Medical insurance after the probation period
Reimbursement for professional courses and language learning
Compensation for gym membership or sports equipment

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