Retention/Lifecycle Marketing Specialist
Arise
- Киев
- Постоянная работа
- Частичная занятость
- Work closely with the CEO to lead all user retention and lifecycle marketing activities, ensuring smooth onboarding, engagement, and reactivation flows.
- Plan, organize, and optimize lifecycle campaigns across email, push, and in-app channels, including segmentation, messaging, and automation workflows.
- Develop and maintain campaign calendars, user journey maps, lifecycle playbooks, and SOPs.
- Conduct cohort, funnel, and retention analyses; identify drop-off points and churn drivers; propose and implement improvements.
- Manage quality assurance, A/B testing, and optimization of user journeys, campaigns, and internal processes.
- Collaborate with UX/UI designers, product, development, marketing, and customer support to improve retention-focused features, messaging, and user experience.
- Ensure compliance with GDPR, unsubscribe management, and messaging regulations.
- Monitor and report on lifecycle KPIs (e.g., retention, churn, engagement) via dashboards; present findings to management and stakeholders.
- Coordinate with external partners (e.g., CRM or ESP providers) and explore new retention channels and monetization opportunities.
- Participate in strategic planning, campaign prioritization, and reactivation initiatives for lapsed users.
- At least 2 years of professional experience in lifecycle marketing, CRM, or retention (app experience a plus)
- Bachelor’s degree in marketing, business, or a data-related field preferred
- Excellent command of English; German or Russian is a plus
- Can turn a user journey into a well-oiled machine that consistently delivers results
- Prefer to work hands-on rather than delegating unnecessarily
- Value autonomy but also thrive on working toward clearly defined targets
- Work methodically, maintain an overview at all times, and can prioritize effectively
- Are dependable, disciplined, and focused on solutions
- Have no patience for needless bureaucracy or meetings that should have been emails
- A challenging but well-structured role with creative freedom
- Flat hierarchies, direct communication, and close collaboration with the CEO
- A friendly, international team built on mutual trust and clear decision-making
- The opportunity to contribute to an established, financially stable start-up with a five-year track record
- Flexible part-time schedule and fully remote position
- Paid annual leave
Bernhard and Team