Client Services Executive (Contractor, EU time zone)

Erbis Inc.

  • Украина
  • Контрактная работа
  • Полная занятость
  • 1 мес. назад
We are looking for a Client Services Executive to join our client's dynamic and fast-growing team. This is a key role in delivering seamless, world-class service experiences to high-end B2B clients across the globe. The position requires working remotely and aligning with EU time zones, including availability during evenings and weekends as part of scheduled shifts.Our client is a global leader in premium ground transportation, offering exclusive chauffeur services, luxury car rentals, and VIP Meet & Greet experiences across 750 cities, 1,000 airports, and more than 100 countries. Backed by cutting-edge technology and a commitment to personalized, high-touch service, they cater to the world's most discerning travelers 24/7. The company is built on the values of innovation, quality, simplicity, efficiency, and exceptional customer care, creating an environment where excellence is both expected and celebrated.Responsibilities:
  • Serve as the main point of contact for B2B clients, managing chauffeur service and luxury car rental bookings via chat-based platforms, email, and phone.
  • Support high-profile clients by ensuring they receive the best vehicles, competitive rates, and exceptional service.
  • Manage bookings from end-to-end, ensuring every detail is executed flawlessly and in line with the company's standards for quality and reliability.
  • Anticipate client needs, proactively resolve any service issues, and implement long-term solutions.
  • Assist in preparing customized proposals and presentations for both new and existing clients.
  • Collaborate closely with internal teams: sales, operations, and supplier engagement to deliver a cohesive and seamless client experience.
  • Adhere to EU business hours and provide coverage during evenings and weekends as needed.
Requirements:
  • Minimum of 3 years of experience in a customer-facing role within the service industry.
  • Experience working with high-end or luxury clientele is highly appreciated.
  • Exceptional verbal and written communication skills in English (fluency required); additional languages are a plus.
  • Strong customer service orientation with the ability to build trust and rapport quickly.
  • Highly detail-oriented with strong analytical and problem-solving abilities.
  • Confident using technology and software platforms to manage client interactions and service coordination.
  • Comfortable working in a high-pressure environment with tight deadlines and rapidly changing priorities.
  • Entrepreneurial, hands-on approach and ability to work independently.
  • Strong team player with a collaborative mindset.

Erbis Inc.