Director of Cabin Crew

• Ensuring stable and continuous operation of the Cabin Crew function: Responsible for organizational alignment, resource planning, and effective functioning of all Cabin Crew units within approved standards and Air Operator Certificates.
• Passenger experience management: Development of onboard service policy, support of service culture, and implementation of approaches that enhance customer perception of the company brand.
• Crew development and leadership potential: Ensuring professional growth of cabin crew, building a talent pipeline, and supporting a strong leadership team within the department.
• Compliance with aviation safety standards and regulatory requirements: Ensuring operational compliance with internal safety policies, procedures, and external regulatory standards, as well as risk management.
• Administrative and regulatory management: Establishing and maintaining internal documentation, procedures, and regulations governing cabin crew activities and training.
• Change integration and strategic initiative implementation: Coordination of internal transformations, participation in cross-functional projects, and implementation of new solutions supporting functional development.
• Financial responsibility and cost efficiency: Managing the department's budget, expense planning, and cost control to ensure operational effectiveness.

• Minimum 5 years of experience in cabin crew management or senior inflight services roles in a commercial airline.
• Demonstrated ability to manage operations across multiple AOCs in compliance with operational standards and regulatory frameworks.
• Strong communication skills and ability to align service delivery with brand values.
• Ability to manage transformation processes, implement innovation, and support strategic objectives.
• English proficiency at Upper-Intermediate level or higher (ICAO Level 4+ recommended).
• Experience in building and developing a leadership team
• Strong service orientation, high level of autonomy, leadership, and analytical thinking.
• Knowledge and skills in project management
• Growth mindset

• Leadership role in a large international fast-growing company.
• We support the development of employees and offer: corporate university GROW UP - compensation for external studies and trainings.
• Culture of openness, equaty and supportiveness.
• Annual paid vacation and sick leaves.
• Competitive salary.
• Corporate travel discounts
• We are remote-friendly: you can work from anywhere.

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