Customer Success Manager

Mitgo

  • Киев
  • Постоянная работа
  • Полная занятость
  • 22 д. назад
Mitgo Group is a technology group focused on advertising technologies and monetization. We connect advertisers looking to promote their products with website owners and bloggers who need effective ways to monetize their audience.The company, headquartered in Neckarsulm, Germany, employs over 500 specialists across 10+ offices, spanning in Europe (Warsaw, Kyiv, Minsk, and Tbilisi), Brasil (Sao Paulo), Mexico (Mexico City), the UAE (Dubai), and India (Gurugram).Tapfiliate is a cloud-based affiliate and referral marketing software that lets businesses quickly set up affiliate programs, build partnerships, manage campaigns and increase profit through partner marketing. We are looking for a Customer Success Manager to support and build long-term relationship with our customers worldwide.What you'll do:
  • Work directly with clients: from onboarding to ongoing support, ensuring quick and clear responses;
  • Be prepared to support clients across different channels: calls, Intercom, emails, Slack, Teams, etc.;
  • Implement and improve processes to increase team efficiency;
  • Identify pain points in the client journey and suggest actionable solutions;
  • Track client analytics (usage, retention, health score) and propose improvements;
  • Balance empathy for the client with a focus on achieving clear results;
  • Support the Team Lead in organizing internal processes, preparing reports, and planning.
What we expect:
  • Experience in Customer Success (B2B SaaS experience is a strong plus);
  • Experience in the affiliate marketing industry;
  • Ability to work with both warm, friendly clients and more demanding ones;
  • Proactive mindset: not just executing tasks but spotting opportunities to improve processes;
  • Ability to learn quickly new tools and technical integrations (experience with Intercom or Zendesk is a plus);
  • Fluency in English: verbal and written (B2+).
We offer:
  • Work in the international company;
  • Hybrid working format (office/home office);
  • Corporate education - courses and trainings;
  • Voluntary health insurance after probation period;
  • We promote healthy lifestyle and encourage employees by special fitness reimbursement policy;
  • Effective onboarding program for a better start;
  • Corporate events and team buildings.

Rabota