IT Support Specialist (Helpdesk)

3Shape

  • Киев
  • Постоянная работа
  • Полная занятость
  • 1 д. назад
About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.If you are looking for stability in your future, we are the right place for you.We are looking for an IT Support Specialist (Helpdesk) to work in our Kyiv office (office-based position, no remote work).Your key responsibilities will be to:
  • Provide professional and efficient support for end users by following existing procedures and knowledge base guides
  • Perform hardware and software installations by following existing procedures and knowledge base guides
  • Troubleshooting and replacement of IT accessories
  • Hardware purchase & hardware replacement
  • IT Assets Management and inventory
  • Manage Local Area Network in physical layer
  • Create and update articles in SKMS
Required Education and Experience:
  • Relevant education
  • Familiar with Windows operating system
  • Familiar with Microsoft Office applications
  • Intermediate level of English
  • Good communication skills (verbal and written)
  • Self-organized and service-minded, like to engage with other people
  • Organized, with structured ways of working and treating problem-solving as a fun challenge
Being the part of us means:
  • Opportunity to become a part of the accomplishments that 3Shape has created over the past two decades.
  • Meaningful work that changes the future of dentistry
  • Work in a unique professional and friendly environment
  • Constant professional growth and development
  • A healthy work-life balance
  • Occasional business trips to Western Europe
We offer:
  • 39 hours of cooperation per week
  • 24 business days of annual leaves
  • Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
  • A parking lot with free spaces for employees
  • Paid sick leaves and child sick leaves
  • Maternity, paternity and family issues leaves
  • Well-being program: monthly well-being meetings and individual psychology hot-line
Want to join us and change the future of dentistry?For more information, visit our web-site: or contact by email recruit-ua@3shape.com.Information about our open vacancies you can find here:You can follow us on social media :

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