IT Support Specialist
- Киев
- Постоянная работа
- Полная занятость
U Trust Insurance Agency LLC is a US-based insurance agency operating in 28 states. We’re growing fast — and so is our need for reliable, tech-savvy support. We're looking for a remote IT Support Specialist who will handle onboarding, offboarding, troubleshooting, and system maintenance for our distributed team.This is not a full-time role.
You’ll be paid hourly, based on actual workload and assigned tasks. Some weeks may be busier than others — we’re looking for someone who’s flexible, responsive, and ready to step in when needed.Your ResponsibilitiesOnboarding & SetupOrder, prepare, and deliver laptops and peripherals across Europe, Asia, and the U.S.Configure and secure devices with 2FA, VPN, cybersecurity tools, and company software (Salesforce, Office 365, Epic Applied, Zoom, etc.)Set up user accounts and access permissions across platformsProvide access to shared folders, passwords (1Password), Zoom lines, and Teams channelsOffboarding & Device ManagementDisable user accounts and revoke access to all company systemsReclaim licenses and seats across platforms (Salesforce, Zoom, Microsoft, etc.)Coordinate equipment recovery or transfer based on HR and payroll decisionsErase corporate data and reset devices for reuse, or guide the handover process if equipment is retained by the employeeOrganize technical checks and reconfiguration for next-user readiness (remotely or via local contractors)Training & SupportProvide technical guidance and create training docs for new usersHelp staff understand and use systems like DocuSign, Zoom Phone, Salesforce, and VPNsTroubleshootingResolve common issues with logins, MFA, OneDrive, Epic Applied, Zoom Phone, and hardwareHandle live support sessions via Zoom or remote access (e.g., AnyDesk) when neededAssist with device replacements, connectivity issues, and software malfunctionsSupport users in navigating technical challenges across core tools and platforms2+ years of experience in IT support or system administrationStrong working knowledge of Microsoft 365, Zoom, Salesforce, and VPN toolsExperience supporting remote teams across multiple time zonesStrong organizational and communication skillsEnglish level: B2 or higher — clear written and spoken communication is essentialAvailability from 15:00 to 02:00 Kyiv time, Monday through FridayWhat We OfferHourly pay based on actual workload and task volumeFlexible, project-based assignmentsRemote work with an international, fast-growing companyOpportunity to build and shape internal IT systems and processesTo Apply
Send your CV and a short message explaining your experience with IT support and your general availability. Please include your time zone and examples of tools or systems you’ve worked with.You can apply by emailing us at job.8gvhn@utrustinsuranceagencyllc.recruitee.com