Customer support Specialist

Diya.pro

Житомир
Постоянная работа
Полная занятость

10 д. назад

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.Job Responsibilities:

Сommunication with clients via chats, e-mail, and calls
Respond to customer queries promptly and accurately (24/7 service).
Follow up with customers to ensure prompt issue resolution.
Collect and analyse customer feedback to assess satisfaction.

Requirements:

Proficiency in English.
Experience in customer service will be considered a plus.
Strong written and verbal communication skills.
Excellent problem-solving abilities.
Ability to multitask.
Commitment to customer satisfaction.
Effective time management.
Willingness to learn.

What we offer:

Comfortable work environment, remote work.
The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule
Paid vacation and sick leave.
Healthcare insurance and gym.
Training and useful experience.
Work in a young and friendly team.
Career opportunities and professional growth.

To speed up the recruitment process, please fill out the form:For a better understanding of who we are and what we do, visit our website:

Rabota

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