Customer Support Specialist (German/English)

Job Advice

Киев
Постоянная работа
Полная занятость

14 ч. назад

About the RoleWe are looking for a German-speaking Customer Support Specialist to join a multilingual customer care team providing service and technical support for digital devices and related software products. In this role, you will communicate directly with end users via phone and email, troubleshoot issues, and ensure a high-quality customer experience.This position is primarily focused on live calls in German, combined with written support and CRM-based case management. The ideal candidate has strong communication skills, logical thinking, and the ability to quickly understand product-related technical issues.You will work in a collaborative, Ukrainian-speaking team that values knowledge sharing, continuous improvement, and customer-centric service delivery.What You'll Do

Handle customer inquiries via phone and email in German and English
Provide first-line technical troubleshooting for devices and software-related issues
Identify customer needs through active listening and structured questioning
Analyze requests and determine appropriate solutions or escalation paths
Document customer interactions and resolutions in CRM systems
Maintain accurate customer records and case updates
Communicate clearly and professionally with native German-speaking users
Collaborate with internal teams to resolve product or technical issues
Learn product functionality, common issues, and support workflows
Manage multiple requests while maintaining quality and response time targets
Assist with non-German requests during lower call volumes when required

What We're Looking For

C1 level German (spoken and written) - required for phone support
C1 English level or higher
Ukrainian B2+ for internal team communication
1+ year of experience in customer support or similar role
Experience communicating with native speakers preferred
Strong analytical thinking and problem-solving skills
Ability to troubleshoot basic software and device-related issues
Experience working with CRM systems
Confident PC and mobile device usage
Strong multitasking and communication skills
Customer-oriented mindset and positive attitude
Ability to work independently in a remote environment

Nice to Have:

Experience in technical customer support
Experience with phone-based support
Additional European languages
Experience working in multilingual support teams

Compensation & Conditions

Performance bonus after full onboarding
Contract via Ukrainian FOP (taxes covered after probation)
Standard 2-month probation period
Remote work or optional Kyiv office
Friendly and collaborative team environment

Why You'll Love Working With Us

Work with an international customer base
Join a supportive multilingual team
Develop technical customer support skills
Gain experience in product troubleshooting
Remote flexibility with stable working hours
Clear onboarding and training process
Long-term collaboration opportunity

Hiring Process * HR Interview

Technical/Operational Interview
Test day (8 hours) - a practical, real-work simulation designed to give you full insight into daily tasks, team workflow, and expectations, ensuring a mutual fit for both sides.
Final decision

Rabota

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