Асистент/-ка з Управління Ресурсами/ (ICT Assets Management Assistant) - Міжнародна організація з міграції (МОМ), Представництво в Україні

• Daily monitor Mission Help Desk system based on the Global Fresh Desk Service, as well as related users account administration. Ensure proper Task tracking depending on the mission workload, including tracking of IOM Kyiv Helpdesk system, tasks, report generation, as well as assist in task prioritizing.
• Manage office's ICT inventory for hardware and software (safeguarding media and licenses), including regular updates to the technical documentation of IT Assets.
• Ensure proper tracking and administration of Mission ICT Assets at all Missions hubs, ICT warehouses and Field Offices, including laptops/PCs pre-deployment preparation, administration and installation of OS, related updates on both ad hoc and regular bases, suggest the best possible technical solutions to achieve the required ICT standards while taking into consideration local technical constraints. Provide hardware maintenance and support of devices covered by warranty.
• Register all newly purchased ICT assets in local tracking system as well as through SAP in compliance with IOM asset inventory policy.
• Maintain records of all asset transactions (creation, assignment, transfer, handover, and retirement), ensuring that an efficient filing system for records regarding assets are in place. Proper tracking of Asset Assignment Form.
• Assist in administration of Mission workstations and devices by using Microsoft Endpoint Manager admin center.
• Ensure proper tracking and managing of consumables for Mission printers, MFU, copiers and other devices.
• Assist in preparation of specifications and configurations for purchasing of computer and communication equipment or expendable materials, as well as technical assessment of tender proposals and documentations, providing guidance to mission in evaluating needs for upgrading and eventually replacing ICT equipment and systems in the offices.
• Assist in regular updating of Mission ICT infrastructure plans, including regular updates of the technical documentation of ICT Systems.
• Perform such other relevant duties as may be assigned.

• High school diploma/certificate with at least five years of relevant work experience

• Bachelor's Degree or equivalent in Computer Sciences, IT, Engineering, Programming or related field with three years of relevant professional experience.

• Experience in the area of information technology, administration and troubleshooting of the communication equipment, Windows based systems, computer hardware.
• Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support.
• Experience in MS SQL is an asset.
• Experience working in an international organization is an advantage.

• Knowledge of IOM corporate ICT tools would be an asset.
• Deep knowledge of Windows based applications and systems, AD, GPO.
• Knowledge of technical communication and documentation standards.
• Knowledge and experience in PHP, Java, HTML, mySQL, web design and development of web-based office applications an asset.
• Extensive knowledge of Windows OS, O365, Azure, Windows Defender, different HelpDesk systems, Microsoft Endpoint manager Admin Center, Windows-based applications and packages, Cloud solutions, TCP/IP, DNS, Telecoms, Network Protocols, VSAT, SAT telecommunication, VPN, VoIP, MS Office, antivirus software/utilities. Graphic packages (Photoshop, Illustrator, InDesign) is an advantage.

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Rabota