We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.What will you do?The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.What are our goals?Maintain high-quality customer service standardsSupport business growth and team scalingYou are a match if you:Are passionate about high-level customer service and user retentionCan troubleshoot issues and see them through to resolutionAre confident handling billing and account-related questionsCommunicate clearly via calls, email, and chatTake ownership of customer requestsContinuously learn and improve your skillsWhat does it take to join us?2+ years of experience as a Customer SupportStrong experience in fast-paced, high-load support environmentsAdvanced/Upper-Intermediate English (written and spoken) and fluent Ukrainian.Proven ability to exceed KPIs and SLAsAbility to work with minimal supervisionStrong multitasking and prioritization skillsAnalytical mindset and proactive problem-solvingStrong advantage:Experience in social discoveryExperience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)Experience handling billing or technical issuesSales or retention backgroundWhat do we offer?Professional growth alongside company growthFlexible schedule: 120 hours per month, including 5-6 night shifts. 3/3 schedule: Morning 07:00-15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00Feedback-driven, open-minded cultureFair recognition of strong contributorsMinimum bureaucracy, maximum independenceAccess to corporate library and professional development resourcesSelection stages: * Test taskHR interviewInterview with the Support Lead