Sales and Customer Relations Representative (Night Shift)
BetterWay Tutors LLC
Киев
Постоянная работа
Полная занятость
13 д. назад
Опис вакансіїJob descriptionA New York-based online tutoring company, BetterWay Tutors , specializing in math and English tutoring for Russian-speaking American families, is seeking a dedicated and results-driven sales and customer relations representative to join our team. Our clients are primarily recent arrivals to the US who need academic support for their children. This is a fully remote role with high earning potential for a motivated and skilled professional.Key Responsibilities:✅ Lead Management & Conversion: Respond immediately to inbound leads and nurture them to ensure a high conversion rate (20−30%). Proactively follow up with leads and provide personalized solutions that align with their child's academic goals.✅ Client Relationships & Customer Service: Build and maintain strong relationships with prospects and clients by offering ongoing support and ensuring satisfaction. Manage incoming customer inquiries via SMS, emails, and other platforms to deliver top-notch customer experiences.✅ Consultative Sales Approach: Understand the unique needs of potential students and recommend tailored tutoring solutions. Provide all necessary information to help families make informed decisions.✅ Sales & Customer Nurturing Goals: Meet and exceed monthly sales targets while ensuring high customer satisfaction. Consistently follow up with prospects to maintain interest and trust.✅ Business Knowledge & Growth: Gain a thorough understanding of the US education system and our tutoring services to provide expert advice to families. Continuously learn and improve to ensure we maintain our high standards as both a tutoring service and a trusted educational consultant.✅ Team Collaboration: Collaborate with the team to enhance processes, share insights, and contribute to a supportive, high-energy work environment.Requirements:Fluency in Russian and English (Ukrainian is a plus).Previous sales experience is required. Experience in educational services is highly desirable.Strong customer service skills with a passion for building long-term client relationships.Ability to work independently and manage multiple tasks effectively in a completely remote environment.Comfortable working in Eastern European time zone (9 PM to 4 AM, aligning with US afternoon/evening hours).Proactive and results-oriented mindset with excellent communication and problem-solving skills.Why Join Us?- Remote Work with High Earning Potential: Enjoy the flexibility of working remotely while earning competitive commissions.- Comprehensive Training Provided: Receive training from our team to develop a deep understanding of our services and the US education system.- Opportunities for Continuous Learning: Learn about the US educational system to enhance your expertise and provide the best solutions for our clients.- Supportive & Collaborative Team Environment: Work in a high-energy, growth-oriented culture that values your contributions.- Meaningful & Rewarding Work: Make a real difference by helping families navigate the US education system and supporting their children's academic success.- Sell Through Caring: Our approach is consultative, focusing on genuinely understanding and addressing the needs of families while maintaining our high standards.- Opportunities for Growth: All promotions are made from within, offering dedicated employees the chance to advance and build a long-term career with us.If you're a motivated sales and customer relations professional with a positive attitude, a passion for helping people, and a drive for success, we'd love to hear from you!