WPE Senior Case Management and Community-Based Protection Officer

• Supervise and mentor case workers to ensure the delivery of safe, confidential, survivor-centered, and high-quality GBV case management services in line with Standard Operating Procedures (SOPs), the Inter-Agency GBV Case Management Guidelines, IASC GBV Guidelines, and the Minimum Standards for GBViE.
• Oversee the implementation of GBV case management in accordance with ethical and safety principles, ensuring adherence to the core GBV guiding principles: safety, confidentiality, respect, and non-discrimination.
• Directly manage complex and high-risk GBV cases when necessary, ensuring ethical, survivor-centered support and timely service provision.
• Ensure proper use of GBVIMS for accurate and secure case documentation and reporting, in compliance with data protection protocols and information-sharing guidelines.
• Monitor service quality through regular case review sessions, individual supervision, and team meetings; provide structured feedback and support professional development.

• Coordinate the implementation of IRC's Emergency Case Management Fund and Cash for Protection interventions, ensuring timely and needs-based responses to urgent protection risks of women and girls.
• Maintain detailed records of support provided, ensuring compliance with eligibility criteria, documentation standards, and financial accountability.
• Liaise with finance, MEAL and protection teams to ensure effective coordination and reporting of protection cash support interventions.

• Identify the capacity-building needs of WPE CM staff and deliver on-the-job mentoring to improve technical skills in GBV case management, psychological first aid (PFA), risk mitigation, and use of GBVIMS.
• Support the professional growth of team members through development plans, performance reviews, and peer learning.
• Act as a field-level mentor in the Women Rise initiative, fostering continuous learning, empowerment of staff, and quality service delivery.

• Design and implementation of community-based protection initiatives, based on safety audits, risk assessments, and community dialogues focused on GBV risk reduction and accountability.
• Support the identification and engagement of women-led groups and community protection structures to strengthen local GBV prevention and response mechanisms.

• Lead on maintaining and regularly updating service mapping and referral pathways, ensuring they are functional, survivor-centered, and widely disseminated among service providers and communities.
• Actively participate in local inter-agency GBV coordination mechanisms, contributing to collective response efforts and advocacy.

• Ensure timely and accurate completion of case documentation, activity reports, success stories, and trend analysis for internal and donor reporting purposes.
• Support data collection and learning efforts related to GBV response and protection cash programming; identify lessons learned and contribute to continuous program improvement.

• Foster collaboration with IRC sector teams (Health, Economic Recovery and Development, Child Protection, Protection Rule of Law) to support holistic service delivery.
• Maintain effective relationships with local authorities, civil society actors, and humanitarian partners to ensure coordinated GBV response and advocacy for women's rights and safety.
• Represent the WPE program in relevant forums, clusters, and coordination platforms as assigned.

• Master's degree or higher in social work, psychology, sociology, pedagogy or a related humanitarian or social science field.

• Proven experience in implementing GBV case management services, with a strong understanding of the Inter-Agency GBV Case Management Guidelines, GBVIMS, and the Minimum Standards for GBViE in humanitarian settings.
• At least 2 years of experience in supervising and mentoring case management or protection teams, including performance management, coaching, and capacity building.
• Experience in conducting community-based protection activities such as safety audits, participatory risk assessments, and engagement with women-led groups.
• Strong track record of collaboration with multidisciplinary teams, local stakeholders, and humanitarian partners to strengthen GBV response and referral pathways.

• Strong organizational and documentation skills, with proficiency in office software (e.g., Microsoft Word, Excel, Google Workspace).
• Experience in working with data collection platforms such as KoBoToolbox and CommCare is highly desirable.
• Excellent interpersonal and communication skills, with the ability to work respectfully and empathetically with individuals from diverse backgrounds and vulnerabilities.
• Ability to work both independently and collaboratively within a multidisciplinary team in a dynamic humanitarian context.
• Fluency in Ukrainian and English is required.
• Strong commitment to humanitarian values, including adherence to safeguarding policies, the Child Safeguarding Policy, and the Prevention of Sexual Exploitation and Abuse (PSEA) standards.

• This role requires full-time work in the office or hybrid type of working is possible after probation period
• Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.
• Travel to other locations is needed up to 30% of time
• Exempt from overtime
• Sometimes work on weekends may be required
• Work in the matrix organization
• Fast pace of working, multitasking and stressful work
• The organization cares about staff and provides flexible working options (start early-finish early, start later-finish later, remote work)

• Competitive salary
• Purposeful job and development opportunities
• English classes and unlimited online training courses
• Life Insurance
• Medical insurance for staff and family members
• Free psychological support to employees and their family members
• 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
• Up to 10 days of paid medical leave

International Rescue Committee