Customer Support Specialist│Contract│EverHelp в Genesis, віддалено

Украина
Постоянная работа
Полная занятость

9 ч. назад

Genesis is one of the largest IT companies in Ukraine with more than 1500 people in 5 countries, who create products for 400 million users. We are the most high-loaded company in the country and one of the largest partner of Facebook, Google, Snapchat and Apple in the CEE region.
/ /16 квітня 2026Customer Support Specialist│Contract│EverHelpвіддаленоGenesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.Our Position

We stand against war and unjust aggression.
We evacuated our employees and their families from active war zones and provided housing and financial support.
We supplied the entire team with power stations and backup batteries.
We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.Work schedule:

2/2 working shifts;
12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
Includes night shifts and weekends.

Important! It's a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.You will:

Communicate with users via live chat (90%) and email (10%);
Handle multiple chats simultaneously;
Support users with account-related questions, payments, bonuses, and general platform usage;
Resolve customer issues in a timely and efficient manner;
Follow internal guidelines and quality standards.

About you:

English level B2+ (C1 preferred);
6+ months of experience in Customer Support or other customer-facing roles;
Typing speed 45+ WPM;
Strong computer skills (fast navigation, multitasking, basic Excel);
Ability to work in a fast-paced environment;
Strong communication and problem-solving skills;
Attention to detail and ability to learn quickly;
Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

Opportunity to work with an international product;
The possibility to work fully remotely;
A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

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