Lead IT System Administrator в Stepico Games, Львів, віддалено

• Lead the internal IT function, managing a team of 4 engineers to ensure stable and secure operation of internal systems.
• Maintain and improve endpoint management, network stability, VPN configurations, file shares, printers, and cloud resources.
• Oversee the internal helpdesk and uphold service metrics such as ticket resolution times and employee satisfaction.
• Supervise asset and inventory management of up to 2,000 IT assets, covering procurement, maintenance, repair, replacement, and decommissioning.

• Coordinate ISO 27001:2022 certification efforts in collaboration with the external security vendor.
• Manage internal audits, risk assessments, and gap analysis.
• Improve security hygiene, including password practices, IAM enforcement, vendor review, and employee awareness initiatives.
• Serve as a contact point for external security and compliance vendors, together with your Head.

• Audit and supervise 3rd-party services registered outside of IT (e.g. SaaS for Art, Marketing, and Dev teams).
• Transition ownership of critical services to IT-controlled accounts and establish billing transparency.
• Conduct ongoing vendor risk assessments.

• Define and maintain IT policies and procedures.
• Ensure clear documentation and process transparency for all departments.
• Build and support internal business process automation; define IT SLAs for internal teams.

• Partner with DevOps for IAM, VPN access, and developer toolchain support.
• Support HR, Finance, and Legal departments with secure workflows and compliance requirements.
• Coordinate with client-facing teams (e.g., C-level, BPA, marketing) to highlight IT capability as a business advantage.

• Oversee IT-related budget planning, cost tracking, and cost optimization efforts.
• Collaborate with FinOps experts to reduce SaaS and infrastructure costs.
• Generate cost breakdowns and reports to inform procurement and cross-departmental planning.
• Assist Finance in reconciling IT/vendor billing and forecasting spend.

• 7+ years in IT roles, 2+ years in IT leadership or team management.
• Experience supporting IT in software development or creative/technical environments.
• Familiarity with ISO 27001, SOC 2, or equivalent security standards.
• In-depth knowledge of networking, cloud/SaaS tools, hardware lifecycle, MDM, SSO, and directory services.
• Experience in designing and maintaining IT policies.
• Proven ability to delegate, document, and drive team performance.
• Strong communication skills across technical and non-technical audiences.
• English level - Upper-intermediate +.

• Detail-oriented with a tactical and hands-on leadership style.
• Proactive in solving problems and improving systems.
• Able to convert business requirements into IT goals.
• Demonstrates ownership, accountability, and team motivation.

• Competitive salaries are regularly reviewed based on professional growth;
• Flexible working hours and remote working;
• 18 working days of paid time off;
• 5 paid sick leaves (without doctor's notes);
• Compensation of education (english for example);
• Compensation for external conferences/ workshops/ events;
• Full employment;
• Fun corporate events.

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